Concord Hospital Obstetrics and Gynecology - Laconia
Obstetrics and Gynecology • Laconia, NH
Ratings by platform
- Google/Birdeye/CMS HCAHPS: 2.7 to 3 out of 5 stars (overall hospital ratings) (Approximately 139 to 483 surveys/reviews depending on the platform)
- Vitals: 2.9 to 3.7 out of 5 stars (individual OBGYN physician ratings) (Varies by provider (e.g., 10 reviews for Dr. Pott-Grinstein, 2 reviews for Dr. Tovell))
What patients say
Patients praise
- Some patients report excellent, compassionate, and professional care from specific physicians and staff members
- Doctor communication is often rated positively, sometimes exceeding national averages
- Appreciation from some local nursing and retirement facilities for the hospital's resources and access to capital/technology upgrades
Common complaints
- Significant patient complaints regarding long emergency room wait times and hospital overcrowding
- Concerns over reduced access to care and worsening patient experiences since the 2021 acquisition by Concord Hospital
- Patient feedback indicates below-average performance in staff responsiveness, cleanliness, and noise levels at the Laconia facility
In patients' words
"Usually averaged eight to 12 hours to wait. Laconia is less of a wait because Concord is so crowded, everybody goes there. It looks like a MASH unit in there, they’re so overwhelmed."
— Union Leader reporting on public hearing comments"The care I received from the ER staff, physicians in both the ER and on the floor was amazing. I’m so so SOOOOO grateful for everyone at Lakes Region Hospital! Literally everyone is so friendly and compassionate."
— Patient review via Birdeye/GoogleMore clinics in Laconia
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