Internal Medicine - Mayo Clinic Health System
Internal Medicine • La Crosse, WI
Ratings by platform
- Centers for Medicare & Medicaid Services: 5-star rating (CMS, 2023) (N/A)
- HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 4-star rating (2024 patient experience surveys) (N/A)
- RevDex: 1-star (4 out of 10 reviews) (10 reviews)
What patients say
Patients praise
- Professionalism and high quality of care provided by many individual doctors
- High patient recommendation rates (92% reported willing to recommend)
- Strong formal accreditations, including CMS 5-star ratings and Leapfrog Grade A
- Effective care team coordination for some patients
Common complaints
- Communication issues and lack of responsiveness through patient portals
- Long wait times and delays in care
- Perceived dismissiveness or arrogance from some staff members
- Billing and overcharging complaints
- Dissatisfaction with the thoroughness of medical assessments and follow-up summaries
In patients' words
"The two you have there treat you like you’re... Doctors were great."
— Wanderlog patient review"Not impressed. I was disappointed in the care at ER. The doctor was arrogant and dismissive of the concerns I had."
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