Plastic Surgery | Gundersen Health System
Plastic Surgery • La Crosse, WI
Ratings by platform
- Gundersen Health System (Dr. Matthew H. Guzzo): 4.8 out of 5 (15 reviews)
- Gundersen Health System (Kathryn A. Kindschy, PA-C): 5 out of 5 (16 reviews)
What patients say
Patients praise
- Many patients praise the medical staff and surgeons for being kind, friendly, and professional.
- Providers are frequently described as knowledgeable, comforting, and supportive, particularly in high-stress situations like cancer reconstruction.
- Patients appreciate the thoroughness and attention to detail during consultations and procedures.
- Multiple reports of successful, satisfying surgical results.
Common complaints
- Some patients reported administrative issues, specifically regarding the receptionist/front desk staff at the clinic being perceived as unfriendly or unhelpful.
- Isolated complaints regarding scheduling, including potential mismatch of procedure expertise.
- Specific clinical concerns such as dissatisfaction with surgical outcomes (e.g., eyelid issues) or insurance/billing/peer review support.
- Individual reports of perceived unprofessional or "snippy" tone during interactions with staff or providers.
In patients' words
"Doctor and nurses were very knowledgeable and made me feel confident in them."
— Gundersen Health System patient review"The whole team in the plastic surgery department are kind, amazing, and they make you feel welcome every time you get there."
— Gundersen Health System patient review"The receptionist area is terrible. Not the friendliest of people."
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