Mental Health Services | City of Kyle
Behavioral Health • Kyle, TX
Ratings by platform
- Hill Country MHDD Centers (via Birdeye/Google): 1.9 out of 5 stars (41 reviews)
- Harbor Health - Kyle (via Birdeye/Google): 4.5 out of 5 stars (98 reviews)
What patients say
Patients praise
- Dedicated mobile crisis response units through the local police department designed to divert from jail and provide immediate intervention
- Increased local investment and grant funding to expand mental health capacity, including adding crisis coordinators and clinicians
- Some patients have reported receiving the help they needed with friendly, helpful staff in specific instances
- Proactive efforts by the city to provide specialized, compassionate support for mental health emergencies
Common complaints
- Difficulty with communication, such as unresponsive staff, unreturned calls, or staff hanging up on callers
- Challenges with prescription management and medical administrative tasks
- Concerns about high turnover of doctors and practitioners at certain clinics
- Issues with billing departments resulting in incorrect charges and collections disputes
- Negative experiences with clinic closures leading to canceled appointments
- Frustration with access to timely support, with some individuals reporting feeling worse after seeking help
In patients' words
"Serena is a medical assistant here and she has to be one of the rudest people I have dealt with professionally. She has LITERALLY HUNG UP IN MY FACE TWICE when asking if I’m gonna get my son’s meds which he needs."
— Birdeye/Google Review for Hill Country MHDD Centers"Not to happy with this location, I guess you literally have to tell them that you are going to harm yourself just to get the help if even at that!! I came out of this office feeling worse then when I walked in"
— Birdeye/Google Review for Hill Country MHDD Centers"Save yourself the headache of a high overturn of drs and practitioners. Also there is no billing department so good luck if they bill something to your insurance company wrong."
— Birdeye/Google Review for Harbor Health - KyleMore clinics in Kyle
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