Kyle MH Center
Behavioral Health • Kyle, TX
Ratings by platform
- Google via Birdeye: 1.9/5 stars (41 reviews)
What patients say
Patients praise
- Some staff and therapists are perceived as friendly and helpful
- Has provided necessary help for some patients in the past
Common complaints
- Difficulty scheduling appointments and long wait times for callbacks
- Poor administrative communication and difficulty getting medication refills processed
- Staff perceived as rude or dismissive, particularly at the front desk/reception
- Concerns regarding record-keeping accuracy and HIPAA compliance
- Patients feeling discouraged or worse after seeking care
In patients' words
"Serena is a medical assistant here and she has to be one of the rudest people I have dealt with professionally. She has LITERALLY HUNG UP IN MY FACE TWICE when asking if I’m gonna get my son’s meds which he needs."
— Birdeye (Review)"Every single complaint about the receptionist is 100% valid. I’ve been coming here since 2020 and every single time without fail she manages to find some way to catch an attitude."
— Birdeye (Review)"This was a great place, they gave me the help I needed and the staff was friendly"
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