Family & Internal Medicine Clinic – Kingsport on West Stone
Primary Care • Kingsport, TN
Ratings by platform
- Birdeye (aggregated Google reviews): 4.5 out of 5 stars (98 reviews)
- Healthgrades: 4.4 out of 5 stars (Likelihood to recommend) (7 reviews (for a specific provider))
What patients say
Patients praise
- Providers described as attentive, thorough, and good listeners
- Helpful and kind administrative or nursing staff mentioned in some instances
- Some patients feel comfortable and respected by their chosen provider
Common complaints
- Difficulties with appointment scheduling and cancellations
- Perceived lack of follow-up from staff and providers
- Issues with prescription refills and communication with pharmacies
- Negative experiences with specific providers regarding bedside manner or clinical decisions
In patients' words
"She is very attentive, takes however much time I need, listens, and remembers me. She's unjudging, understanding, accepting, and wonderful."
— Patient review regarding Dr. Liliana Murillo on Healthgrades"We had an appointment a week ago Monday. We showed up only to find out the doctor had called in sick. We did not get a call telling us not to come in. They rescheduled for the following Monday. We show up today for our appointment, only to find out the doctor is out sick again. We never got a call letting us know."
— Patient review regarding administrative/scheduling experience on LocalityBizMore clinics in Kingsport
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