CVA Heart Institute
Cardiology • Kingsport, TN
Ratings by platform
- LocalityBiz (Ballad Health CVA Heart Institute)
- Healthgrades (Ballad Health CVA Heart Institute)
What patients say
Patients praise
- Helpful, pleasant, and patient-focused staff (nurses/NPs/doctors/support staff)
- Fast response and good communication/keeping patients informed
- Professional care and clear plan of action after visit
Common complaints
- Scheduling and access issues (difficulty locating clinic; no appointments/lockout; follow-ups postponed)
- Long wait times
- Billing/preauthorization friction for routine testing
- Some clinician interpersonal issues reported (e.g., rudeness/poor bedside manner)
In patients' words
"“Everyone was so sweet and helpful… Brenda the nurse practitioner could talk with me and let me share my concerns.”"
— localitybiz.com (Ballad Health CVA Heart Institute in Kingsport, TN)"“My closest family members have been patients here… [the staff] have not only been great at doing what they do, but… more patient, kind and compassionate.”"
— drracheleidelman.com (Exploring Cardiac Care at Ballad Health CVA Heart Institute)"“No appointments are being scheduled… They have postponed my follow up appointments… three times since January.”"
— drracheleidelman.com (Exploring Cardiac Care at Ballad Health CVA Heart Institute)"“Waiting time was very long… the nurse is not very friendly.”"
— drracheleidelman.com (Exploring Cardiac Care at Ballad Health CVA Heart Institute)More clinics in Kingsport
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