HMG Primary Care at Medical Plaza
Internal Medicine • Kingsport, TN
Ratings by platform
- Wheree: 8.3/10
- Birdeye (aggregating Google reviews): 2.7/5 (14)
- Birdeye (aggregating Google reviews): 3.5/5 (22)
What patients say
Patients praise
- Compassionate and attentive care from many providers
- Positive bedside manner and willingness to listen to patient concerns
- Convenience of on-site labs and multiple medical services
- Patients feeling heard and respected by specific clinical staff members
Common complaints
- Challenges with appointment scheduling and communication follow-ups
- Occasional concerns regarding administrative and front-desk staff courtesy
- Complaints about billing processes or medical costs
- Reports of inconsistent quality of care among different providers
In patients' words
"We leave appointments here feeling respected, heard, cared for and like we just visited family for a few minutes. Appointments are prompt."
— LocalityBiz review for an HMG location"My 4yr old had surgery... The nurse got on the phone and I told her what was happening and she proceeded to tell me that it wasn’t a side effect of the surgery. Never bothered to consult with the Dr at all."
— Birdeye review for HMG Medical Plaza"Office staff instructed to force patients to see nurses practitioner. If you refuse, the check out girl tells you to take your business elsewhere."
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