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Primary Care Provider Serving Key West, FL

Primary CareKey West, FL

★★★★☆4.1/5136 reviews across 5 platforms

Ratings by platform

  • WebMD Care (Dr. Norman Tingle Jr.): 5.0/5 (16 reviews)
  • US News Doctors (Dr. Jennifer A. Charity): 4.7/5 (37 reviews)
  • WebMD Care (Dr. Brian Wagstaff): 4.5/5 (19 ratings (5 reviews))
  • Birdeye (Mount Sinai Primary Care): 4.3/5 (24 reviews)
  • WebMD Care (Dr. Michael Burton): 3.0/5 (40 ratings)

What patients say

Patients praise

  • Physicians described as knowledgeable, thorough, and easy to communicate with
  • Some patients report positive experiences with staff professionalism and care quality
  • Convenience of some local primary care locations

Common complaints

  • Reports of long wait times and scheduling issues
  • Concerns about administrative/billing practices
  • Complaints regarding facility cleanliness or outdated equipment
  • General challenges with access to comprehensive medical care in the Florida Keys region

In patients' words

"On my first visit I was shocked with very dirty floors everywhere and the very outdated equipment. Second visit I have been told it would be about a 10 to 15 minute wait outside. I waited more than 1 hour without anybody coming out at all... not happy, will try my look some place else"

WebMD Care (Dr. Brian Wagstaff)

"Felt like an assembly line. Weight /height/and blood pressure performed by a nurse in front of other patients in an inner waiting area (HIPPA violation?) Questionable billing practices... Won't be returning."

WebMD Care (Dr. Christina Sawyer)

"The best Doctor in the Keys, Dr. Caner take the time to investigate and take good care of the patients, he personally call the patient if your exams get results that needs attention, definitely Dr. Caner is a pearl in the Keys."

Birdeye (South Florida Primary Care)

"Living at the end of the world’s longest dead end road and not having enough medical care facilities allows them to continue their subpar treatment of their paying patients."

Keys Medical Group reviews

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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