Trios Medical Group
Neurosurgery • Kennewick, WA
Ratings by platform
- Healthgrades (27 reviews)
- U.S. News (patient experience rating): 5/5 (89 reviews)
- Yelp (19 reviews)
What patients say
Patients praise
- Doctor expertise and surgical skill praised by patients
- Clear explanations and personalized approach
- Caring bedside manner and attentive follow-up care
- Hospital cleanliness praised
- Patients report nurses and doctors communicate effectively at comparatively strong levels (e.g., doctors)
Common complaints
- Some patients report the provider declines complex cases/out of-scope involvement
- Hospital areas for improvement in nurse communication and patient help
- BBB lists complaints due to failure to respond to complaint(s)
In patients' words
"“Sounds like the gal with rod needs to go to the University of Washington… Dr Fewell is an excellent doctor but is smart not getting involved in a case that is out of his scope of practice.”"
— Healthgrades review excerpt"“Failure to respond to 7 complaint(s) filed against business”"
— BBB Business Profile (Trios Health)"“TRIOS Health has identified areas for improvement, particularly in nurse communication… only 73.0% of patients felt that nurses always communicated well”"
— CMS HCAHPS summary (as presented by Momentary Labs)More clinics in Kennewick
Kadlec Neuroscience Center
Patients praise: High appreciation for surgical expertise and positive outcomes · Professional and attentive bedside manner reported by many patients.
Trios Health
Patients praise: Professional internal medicine staff availability · Range of specialized internal medicine services offered.
Trios Hematology Oncology
Patients praise: High patient praise for oncology provider expertise, compassion, and communication (WebMD Dr. Ying Zhuo) · High satisfaction with an oncology specialist/provider, including feeling comfortable/trusting care and strong recommendations (Healthgrades Karen Dubois).
Tri-Cities Community Health
Patients praise: Helpful, friendly staff and good patient interactions (including clinicians talking with patients rather than at them) · Clean, comfortable clinic environment.
Kadlec Clinic - Richland Nephrology
Patients praise: Providers are knowledgeable and expert in their fields · Many patients appreciate thorough explanations and medical history reviews.
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