Neurosurgery | Kennewick, WA Neurosurgeons - Trios Medical Group
Neurosurgery • Kennewick, WA
Ratings by platform
- Healthgrades: 3.1 star rating (27 reviews) (27 reviews (13 with written review))
- U.S. News (patient experience rating): 5 out of 5 overall patient experience rating (89 ratings total; 28 within last 12 months)
- Momentary Labs (CMS HCAHPS hospital rating): 3-star overall patient satisfaction rating (590 completed patient surveys (15% response rate))
- Yelp: 19 reviews (star rating not shown in snippet) (19 reviews)
What patients say
Patients praise
- Doctor expertise and surgical skill praised by patients
- Clear explanations and personalized approach
- Caring bedside manner and attentive follow-up care
- Hospital cleanliness praised
- Patients report nurses and doctors communicate effectively at comparatively strong levels (e.g., doctors)
Common complaints
- Some patients report the provider declines complex cases/out of-scope involvement
- Hospital areas for improvement in nurse communication and patient help
- BBB lists complaints due to failure to respond to complaint(s)
In patients' words
"“Patients consistently praise this provider's expertise and skill in neurosurgery… clear explanations, personalized approach, and ability to achieve positive outcomes.”"
— U.S. News / Dr. Matthew E. Fewel patient summary"“Sounds like the gal with rod needs to go to the University of Washington… Dr Fewell is an excellent doctor but is smart not getting involved in a case that is out of his scope of practice.”"
— Healthgrades review excerpt"“Failure to respond to 7 complaint(s) filed against business”"
— BBB Business Profile (Trios Health)"“TRIOS Health has identified areas for improvement, particularly in nurse communication… only 73.0% of patients felt that nurses always communicated well”"
— CMS HCAHPS summary (as presented by Momentary Labs)More clinics in Kennewick
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