
Effect of Retail and Urgent Care Clinics on Primary ... - PMC
Retail Health Clinics • Kansas City, MO
What patients say
Patients praise
- convenience and accessibility
- short or no wait times for some visits
- flexible scheduling
- professional staff in some instances
- transparent pricing
Common complaints
- long wait times
- rude or dismissive staff
- perceived lack of quality or thorough care
- billing and insurance issues
- inconsistency in services offered
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