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The University of Kansas Health System

General Practice Clinic • Kansas City, KS

★★★★☆4.2/51,696 reviews across 3 platforms

Ratings by platform

  • Birdeye (for NKC Health Primary Care - Gashland): 4.1/5 (1,467 reviews)
  • Zocdoc (for Patrick Muchina, NP, APRN): 4.84/5 (120 reviews)
  • NKC Health (for Dr. Victoria R. Jackson): 4.8/5 (109 reviews)

What patients say

Patients praise

  • High provider bedside manner and attentiveness
  • Knowledgeable and thorough medical care
  • Clear communication and patient-centered decision-making
  • Warm, friendly, and respectful staff at some locations
  • Effective resolution of health concerns

Common complaints

  • Difficulty getting timely appointments or sick visits
  • Poor communication or unresponsiveness from administrative and support staff
  • Issues with lab orders and prescription refills
  • Perceived lack of empathy or professionalism in certain provider interactions
  • Frustrations with facility mergers leading to perceived decline in care quality

In patients' words

"Dr. J is amazing. His approach to every visit I’ve ever had with him is professional. He always fully listens to your concerns. He then offers multiple options for treatment for you to choose from."

— NKC Health website review for Dr. Andrew J. Jurgensmeier

"The reason I gave them a one star review is because their support staff is incompetent. 11 of the last 12 times I needed labs they have not gotten them to the lab correctly. Today I complained to the office manager and she did not care."

— Satisfied Patient review for Barry Pointe Family Care

"BEWARE Young and void of all EMPATHY! Dr. Uddin has a God-like complex and is quite the narcissist... Don’t recommend treatments that aren’t good for the patient because you get a kick-back."

— LocalityBiz review for KC Psychiatry & Primary Care, LLC

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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