Urgent Care - The University of Kansas Health System
Emergency Room • Kansas City, MO
Ratings by platform
- Google (Medical Pavilion location): 3.2/5 stars (17 reviews)
- Google (Creekwood location): 3.1/5 stars (60 reviews)
- Google (KU MedWest location): 2.3/5 stars (105 reviews)
What patients say
Patients praise
- Professional and compassionate clinical care once seen
- Efficient and friendly staff in some instances
- Convenient location and access to specialized health network resources
- Use of MyChart for records and insurance management
Common complaints
- Long and unpredictable wait times
- Billing concerns, including surprise hospital fees and opaque billing processes
- Reports of unprofessional or discriminatory staff behavior
- Frustration with administrative processes and check-in procedures
In patients' words
"From the Receptionist, the Medical Assistant and ER Doctor I was well cared for and listened to."
— Yelp Review"Now, under KU Med, it was going to be over $260-270ish when I did a bill estimate. This was all due to the hospital fee that KU Med tacks on even though my doctor’s office is not actually in the hospital."
— Kansas City Star interview"The entire experience was not only unprofessional but outright discriminatory... I left feeling disrespected, unheard, and deeply disappointed."
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