Prime Illinois Medical Group
Family Medicine • Kankakee, IL
Ratings by platform
- St. Mary's Hospital (general facility)
What patients say
Patients praise
- Compassionate and attentive care from individual physicians
- Clear communication and explanation of conditions by doctors
- Professionalism and expertise of medical staff
- Good hospital-level patient experience ratings (e.g., higher than national averages)
Common complaints
- Long wait times in emergency or office settings
- Rudeness or dismissiveness from administrative and phone support staff
- Difficulties with medication refills and communication regarding care plans
- Limited availability for follow-up appointments
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Patients praise: High patient recommendation / satisfaction scores reported for Prime Healthcare St. Mary’s Hospital in Kankakee · Positive patient feedback about interventional cardiology physicians (e.g., caring/compassionate bedside manner and thorough listening).
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