General and Interventional Cardiology | Prime Group
Cardiology • Kankakee, IL
Ratings by platform
- Illinois Hospital Report Card (Prime Healthcare St. Mary's Hospital): 72% patients that would definitely recommend (not stated)
- Sharecare (Dr. Vikas Patel): 5.0/5 (1 review (as shown on page))
- DocSpot (Dr. Vikas K. Patel): 5.0/5 (3 ratings)
- U.S. News (Dr. Vikas K. Patel): 5/5 overall patient experience (category scores shown as 5/5) (26 total reviews (and 1 within last 12 months))
- Healthgrades (Dr. Andrei Pop): Likelihood of recommending: 4.538/5 (not stated)
What patients say
Patients praise
- High patient recommendation / satisfaction scores reported for Prime Healthcare St. Mary’s Hospital in Kankakee
- Positive patient feedback about interventional cardiology physicians (e.g., caring/compassionate bedside manner and thorough listening)
- Positive emergency/interventional outcomes mentioned in individual reviews (e.g., stents performed during a heart attack/valve failure emergency)
Common complaints
- Complaints and criticism regarding Prime Healthcare cutting or discontinuing some services and raising patient safety/business practice concerns
- Legal and regulatory dispute context involving alleged service discontinuations (labor/L&D elimination; Level II trauma/OB coverage issues)
- Customer-service/communication complaints in at least one interventional cardiology practice review (difficulty getting calls returned; staff responsiveness criticized)
In patients' words
"“So I’ve been a patient going on four years. I couldn’t be more grateful for his bedside manner his compassion and kindness… he kept me alive…”"
— Sharecare review excerpt for Dr. Vikas Patel"“Dr. Pop… performed 3 stents which saved his life.”"
— Healthgrades review excerpt for Dr. Andrei Pop"“Complaints continue that cutbacks by Prime Healthcare, raising concerns about business practices that may be restricting or endangering patient …”"
— Chicago Business (Prime Healthcare faces criticism over Illinois hospital cuts)"“Prime has eliminated the childbirth, labor and delivery services in Kankakee… less than 50 days after the sale was closed…”"
— Shaw Local (Kankakee County judge set to hear arguments in Prime Healthcare case)"“I made FIVE phone calls… left at least three messages… and nobody ever returned my calls… Don’t waste your time with this practice.”"
— Healthgrades review excerpt for Dr. Andrei Pop (customer service complaint)More clinics in Kankakee
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