Pine Rest Kalamazoo Clinic

Patients praise

• Some patients report finding helpful and kind staff members
• Some individual providers have been described as helpful by certain patients
• Clinic offers a multidisciplinary team including counselors, clinicians, and psychiatrists

Common complaints

• Poor administrative communication and scheduling errors
• Difficulty with medication refills and pharmacy communications
• Negative experiences with specific providers including perceived incompetence or lack of focus on patient care
• Frustration with organizational policies regarding substance use (e.g., cannabis use policies)
• Concerns about the quality and caliber of care in some instances