Bronson Internal Medicine - John St. - Kalamazoo
Internal Medicine • Kalamazoo, MI
Ratings by platform
- Healthgrades (for Dr. Eric Shay): 4.3/5 (20 reviews)
- Bronson Health (for Dr. John Lawlor): 5.0/5 (589 reviews)
- Bronson Health (for Dr. Eric Shay): 5.0/5 (369 reviews)
What patients say
Patients praise
- Providers are described as caring, thorough, and excellent diagnosticians
- Patients appreciate doctors who listen well, include them in decision-making, and provide clear communication
- Some patients report long-term satisfaction with their primary care providers at this practice
Common complaints
- Reports of staff being dismissive, rude, or rushed during visits
- Some patients feel doctors can be condescending or overly clinical/humorless
- Concerns about a 'hands-off' approach to treating certain conditions
In patients' words
"Dr. Shay is my Dr period. I started with him, I believe from the beginning of his career... He has an Excellent support staff."
— Healthgrades review for Dr. Eric Shay"Dr. Shay can be hands-off and condescending. Examples include not treating bronchitis or pink eye as it will eventually go away on its own."
— Healthgrades review for Dr. Eric Shay"She was cold, dismissive, rude...and rushed."
— Yelp review for Bronson Internal Medicine - John St.More clinics in Kalamazoo
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