WELLNOW URGENT CARE - JAMESTOWN - THP Medicare
Urgent Care • Jamestown, NY
Ratings by platform
- Various platforms: 1.0 out of 5 (Solv Health) (1,160 reviews (General site))
What patients say
Patients praise
- Prompt and efficient care, often aided by online reservation systems
- Kind, professional, and knowledgeable medical staff (NPs, PAs, nurses)
- Effective treatment for common urgent care needs such as minor injuries, infections, and respiratory issues
Common complaints
- Significant concerns regarding billing errors, specifically improper billing of insurance and erroneous collection notices
- Difficulty reaching or receiving helpful responses from the customer service/billing department
In patients' words
"The entire staff, from check in, to vitals, to the NP, were all so kind and caring. They took time to explain everything and were very patient and friendly."
— Yelp/LocalityBiz user review"It was your Billing dept that had the mistake from the beginning, billed the wrong insurance, no contact to the patient to check on the information, then jump the gun on just putting it through collections..."
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