Emergency Rooms - Jacksonville, FL - Baptist Health
Emergency Medicine • Jacksonville, FL
Ratings by platform
- Birdeye (Aggregated): 4.3/5 stars (based on 2,338 reviews) (2,338 reviews)
- CMS HCAHPS / Patient Satisfaction Survey: 3/5 stars (628 survey responses)
- Hospital Cost Compare (HCAHPS): 70% of patients rated 9 or 10/10; 7% rated 6 or lower (300+ sample size)
What patients say
Patients praise
- High patient willingness to recommend the hospital (approx. 77% to 91% reported in various data sets)
- Generally effective nursing communication regarding recovery and treatment information
- Cleanliness rated as a strength by many patients
- Many patients report overall satisfaction with care quality
Common complaints
- Long emergency department wait times
- Staff responsiveness and lack of assistance when requested
- Concerns regarding communication from some doctors and nursing staff
- Isolated reports of substandard facility cleanliness
- Administrative issues, including billing, scheduling, and insurance confusion
- Media scrutiny over specific patient treatment videos
In patients' words
"I waited over 12 hours before being taken back to see doctor."
— Patient review on hospitalstats.org"With regard to housekeeping, I have to say this was most disappointing. The restroom smelled of old dry urine..."
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