Emergency Medicine - UF Health Jacksonville
Emergency Medicine • Jacksonville, FL
Ratings by platform
- Ratings.MD (UF Health Emergency & Urgent Care Centers): 4.6/5 stars (2,766 verified ratings)
- Healthgrades (Main Hospital): 64% patients recommend (9/10 rating)
- Yelp (Main Campus): 2.1/5 stars (96 reviews)
What patients say
Patients praise
- Friendly, knowledgeable, and compassionate medical staff (doctors and nurses)
- Efficient and professional service in emergency and urgent care settings
- Generally thorough and helpful treatment process
- Cleanliness and organized environment in some centers
- High willingness to recommend among a segment of patients
Common complaints
- Long wait times
- Occasional concerns regarding pain management efficacy
- Mixed feedback on front desk and administrative staff (e.g., rude behavior, discharge processing delays)
- Communication gaps during care transitions
- Occasional misdiagnosis or perceived lack of understanding by providers
In patients' words
"Usually when we have had to go the staff is amazing, front desk doctors nurses everyone is great... Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!"
— Patient review (Ratings.MD)"Having been to several Emergency Rooms recently and over the years, I have refused ever coming to Shands."
— Yelp reviewMore clinics in Jacksonville
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