WellNow Urgent Care
Diagnostic Imaging • Jackson, MI
Ratings by platform
- Birdeye: 4.1/5 (532 reviews)
What patients say
Patients praise
- Friendly and professional staff/nurses/doctors
- Clean and welcoming environment
- Convenience of online registration
- Prompt treatment for some minor ailments
Common complaints
- Billing and insurance verification issues (e.g., incorrect co-pays, double billing)
- Long wait times during peak hours
- Lack of transparency or communication regarding equipment availability (specifically X-ray services)
- Negative interactions with staff or perceived unprofessionalism
In patients' words
"First of all, I went in for a hand injury that needed X-rays. Not one staff member told me that they didn't have an X-ray tech. I opted to leave after seeing the very rude male PA once he told me they had to call for an X-ray tech."
— PissedConsumer"Wait times are horrible. Had my four year old here and spent over two hours waiting to be seen."
— MapQuest"From checking in to be seen until I left, the entire staff were professional and kind. The nurses, the doctor, all the medical stall made me feel comfortable, understood."
— BirdeyeMore clinics in Jackson
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