Kaleida Health Cancer Care
Cancer Care (Oncology) • Ithaca, NY
What patients say
Patients praise
- Some patient satisfaction categories appear relatively stronger than others, such as nurse communication (reported as a key strength).
Common complaints
- Low overall patient satisfaction / willingness to recommend in multiple rating summaries
- Poor cleanliness/quietness ratings in patient-experience surveys
- Doctor and staff communication and responsiveness rated low in U.S. News patient-experience breakdown
- Examples of complaints include rude staff and billing/process issues (non-cancer-care specific but related to Kaleida Health).
In patients' words
"“ZERO STARS, It's not welcoming they rush to bill you...”"
— Birdeye reviews for Kaleida Health-Corporate Offices"“I was calling for my appointment but she was super rude”"
— Birdeye reviews for Kaleida Health-Corporate OfficesMore clinics in Ithaca
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Patients praise: High level of physician compassion and knowledge · Effective use of nurse navigators to guide patients.
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Patients praise: General praise for Cayuga Health staff, accommodations, cleanliness, and overall experience, with some patients describing the care as comparable to VIP treatment..
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Guthrie Ithaca Hanshaw Road Cardiology
Patients praise: Professional and caring medical care from specific providers (e.g., Dr. McClintic) · Clean facility environment.
Ithaca City Harbor Orthopedics
Patients praise: Professional and knowledgeable care · Devoted and attentive physicians.
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