Kaleida Health Cancer Care | Buffalo, NY
Cancer Care (Oncology) • Ithaca, NY
Ratings by platform
- Yelp (Kaleida Health brand page): 2.5/5 average rating (298 reviews)
- Birdeye (Kaleida Health-Corporate Offices): 3.8/5 star rating (554 reviews)
- Momentary Labs (KALEIDA HEALTH – Buffalo, NY): 2-star overall patient satisfaction rating (out of 5) (3,116 completed patient surveys (22% response rate))
- U.S. News (Kaleida Health-Buffalo General Medical Center): 2 stars out of 5 for patient experience (not stated in source snippet)
What patients say
Patients praise
- Some patient satisfaction categories appear relatively stronger than others, such as nurse communication (reported as a key strength).
Common complaints
- Low overall patient satisfaction / willingness to recommend in multiple rating summaries
- Poor cleanliness/quietness ratings in patient-experience surveys
- Doctor and staff communication and responsiveness rated low in U.S. News patient-experience breakdown
- Examples of complaints include rude staff and billing/process issues (non-cancer-care specific but related to Kaleida Health).
In patients' words
"“ZERO STARS, It's not welcoming they rush to bill you...”"
— Birdeye reviews for Kaleida Health-Corporate Offices"“I was calling for my appointment but she was super rude”"
— Birdeye reviews for Kaleida Health-Corporate Offices"“Satisfaction with the hospital overall” rated 2 out of 5 (U.S. News patient experience section)."
— U.S. News: Kaleida Health-Buffalo General Medical Center"Areas identified for improvement include cleanliness (only 58.0% reported hospital was always clean) and quietness (only 42.0% reported hospital was always quiet)."
— Momentary Labs summary (CMS HCAHPS-based) for Kaleida Health – BuffaloMore clinics in Ithaca
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