Center for Neurosurgery - Cayuga Health

Patients praise

• High patient satisfaction with specific neurosurgeons
• Compassionate care and bedside manner reported for certain providers
• Effective communication and facilitation of referrals/testing noted by some patients
• Multidisciplinary approach with emphasis on conservative treatment
• Advanced imaging and computer technology used for diagnosis and surgery

Common complaints

• Appointment scheduling and rescheduling delays
• Perceived lack of concern for patient pain/needs
• Reports of rushed visits
• Perceived lack of patient input consideration