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Baylor Scott & White Internal Medicine Associates – Irving

Internal MedicineIrving, TX

★★★★☆3.8/519 reviews across 2 platforms

Ratings by platform

  • Chamber of Commerce: 3.7 out of 5 stars (9 reviews)
  • LocateHub: 3.8 out of 5 stars (10 reviews)

What patients say

Patients praise

  • Excellent and efficient care from specific physicians
  • Easy access to lab results with fast turnaround times
  • Utilization of modern technology and mobile applications
  • High satisfaction with specific, long-term provider relationships

Common complaints

  • Long wait times and inefficiency
  • Unhelpful or non-proactive office staff
  • Discomfort with office environment/furniture
  • Complaints regarding billing/cashier interactions
  • Issues with access to care based on insurance status

In patients' words

"If you want to be have a horrible client experience, this is the place for you... You are treated like cattle. The staff is not helpful and the opposite of proactive. Be sure and plan for at least an extra 45 mins to an hour before you are seen... The only efficiency encountered during my many visits is at the cashier."

Chamber of Commerce review

"Dr. Austin is my physician, been going to him 10 plus years. He and his staff are excellent, I never wait long in the waiting room... The technology (mobile application), and new facilities are incredible. Dr. Austin and his staff are extremely efficient and lab results or always a fast turnaround."

LocalityBiz review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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