Touchstone Imaging South Irving • MRI, CT and Ultrasound
Diagnostic Imaging • Irving, TX
Ratings by platform
- Birdeye: 4.7/5 (364)
What patients say
Patients praise
- Professional and friendly staff technicians
- Efficient and quick intake processes
- Clean facility environment
- Helpful assistance with uncomfortable procedures like contrast consumption
- Cost savings compared to hospital-based imaging centers
Common complaints
- Concerns regarding billing practices and unexpected charges
- Reports of rude or unhelpful front desk staff
- Complaints about equipment comfort and outdated models
- Difficulties in resolving disputes with management or billing departments
In patients' words
"I went there for my CT and I have an insurance and the front desk lady she’s not listening me... I told her I have insurance and she said you don’t have any insurance... her attitude is not good with me she was very rude"
— Birdeye review (Sobia Owais)"Judging by the other reviews listed, it seems that this may be a pattern of unethical billing practices. I will certainly be avoiding Touchstone in the future."
— BBB complaint summary"I had an awesome experience at Touchstone Imaging in South Irving. The intake process was quick and easy. Also, the two techs that did my CT scan were patient and wonderful. Thank you!"
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