Imaging and Radiology - Irving
Diagnostic Imaging • Irving, TX
Ratings by platform
- Birdeye (Touchstone Imaging South Irving): 4.7/5 stars (364 reviews)
- xrayinterpreter.com (Baylor Scott & White Medical Center - Irving): 2.4/5 stars (96 reviews)
What patients say
Patients praise
- Friendly and helpful staff in some interactions
- Easy scheduling process
- Clean facility environment
- Professional technicians who help put patients at ease
Common complaints
- Rude or unprofessional customer service at front desk
- Billing issues, including unexpected charges, incorrect insurance billing, and failure to resolve billing disputes
- Long delays or failure to provide imaging results to physicians
- Facility limitations such as old or small equipment causing discomfort
- Concerns regarding the accuracy of diagnostic reports
In patients' words
"The front desk lady she’s not listening me and whenever I was trying to saying something about my insurance she’s just starting to ignoring me... her attitude is not good with me she was very rude."
— Sobia Owais (via Birdeye/Google)"Judging by the other reviews listed, it seems that this may be a pattern of unethical billing practices."
— Better Business Bureau Complaint"The whole experience from start to finish was great. Dee the young lady at the front office was super sweet and kind. She put me at ease with my anxiety."
— T. Miller (via LocalityBiz)More clinics in Irving
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