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Pediatricians - Independence - KCDocs

Pediatrics • Independence, MO

★★★★★4.6/51,853 reviews across 2 platforms

Ratings by platform

  • Solv Health (for Urgent Care of Kansas City): 4.6/5
  • Zocdoc (for primary care doctors near Independence): 4.62/5 (1,853 reviews)

What patients say

Patients praise

  • Knowledgeable and caring physicians
  • Good bedside manner reported for specific doctors
  • Helpful front office staff reported in some instances

Common complaints

  • Difficulty reaching office staff by phone
  • Unresponsiveness to messages or requests for medication refills
  • Poor customer service experiences at front desks
  • Issues with appointment scheduling and administrative errors
  • Negative experiences with hospital services

In patients' words

"Dr Bryan Kaplan is awesome and caring with a great bedside manner. The front office team was kind and competent."

— LocalityBiz review for Family Care of Independence

"But those two incompetent women at the front desk, is a different story! I was told by Dr. Eggelston to schedule an imaging appointment AND a procedure appointment... when incompetent #2 says, “we only have you scheduled for imaging.""

— LocalityBiz review for KCUC Independence

"Horrible office! I just called to get my daughter in for an appt... they basically said nope, your Dr. Quit, so You can not come back. The lady that answered the phone was very rude."

— LocalityBiz review for Family Care of Independence

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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