Radiology and Diagnostic Imaging Center Serving Monroe ...
Radiology • Hudson, NY
Ratings by platform
- ExpectedHealthcare.com (Hudson Valley Radiology Associates): 4.8 out of 5 stars (1,847 reviews)
- Better Business Bureau (Hudson Valley Diagnostic Imaging, PLLC): Not rated; Not accredited (1 complaint filed)
What patients say
Patients praise
- Professional and kind technical staff
- Clean, modern, and well-organized facilities
- Efficient and high-quality imaging procedures once inside the clinic
- Easy and convenient parking
Common complaints
- Difficulty reaching the office via telephone
- Long wait times for appointments or during office visits
- Issues with appointment scheduling and system communication (over-messaging)
- Dissatisfaction with responsiveness to follow-up (e.g., test results)
- Inconsistent or poor customer service at the front desk
In patients' words
"Great people, horrible processing. So many texts, emails and phone calls. Literally in the 24 hours before my appointment I had 5 emails, 7 texts and 4 phone calls. It's wildly aggressive and totally unnecessary."
— LocalityBiz (Hudson Valley Radiology Associates Review)"Once you get into the facility, the people are great. Professional, kind, and inviting. It is impossible ... to get anyone on the phone."
— LocalityBiz (Hudson Valley Imaging Review)More clinics in Hudson
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