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Endocrinology, Diabetes & Metabolism Care - Albany Medical Center

Endocrinology • Hudson, NY

★★★★★4.9/5263 reviews across 4 platforms

Ratings by platform

  • Ratings.MD: 4.9/5 (255 reviews)
  • WebMD Care: 5.0/5 (6 reviews)
  • Vitals: 4.6/5 (2 reviews)
  • Ratings.MD (190 reviews)

What patients say

Patients praise

  • high regard for specific endocrinology physicians for their knowledge, communication skills, and bedside manner
  • patients reporting successful management of complex conditions like diabetes and hormonal disorders
  • appreciation for doctors who take time to explain treatment plans and listen to patient concerns
  • acknowledgment of the practice as a professional and specialized care environment

Common complaints

  • difficulties with appointment scheduling and reaching office staff
  • complaints regarding administrative processes, billing, and communication gaps between specialty and primary care
  • reports of unprofessional behavior by some staff members in wider hospital settings
  • concerns about long wait times and facility maintenance in emergency or high-volume departments

In patients' words

"I have been going to this practice for years and Dr Shannon Comley Sood and staff are excellent."

— Ratings.MD

"Reaching staff to schedule appointments can be very difficult. Sometimes getting test results emailed is slow."

— Vitals

"Dr. Usmani is an excellent listener and explains things clearly... The other staff in the office, are wonderful too."

— Ratings.MD

"They sent me away because they did not have my records that i gave them permission to get over 2 weeks before."

— Better Business Bureau (regarding broader hospital administrative experience)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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