Rural Health Awards - Top 20 Critical Access Hospitals
Critical Access Hospitals • Houlton, ME
Ratings by platform
- Momentary (CMS HCAHPS): 5/5 stars (based on 114 surveys) (114 surveys)
- PlainHospital (CMS): 2/5 stars (CMS Overall)
- Healthgrades (HCAHPS): Varies by metric (generally near or slightly below national average)
What patients say
Patients praise
- Strong communication from nursing and medical staff
- National recognition for safety and quality (e.g., Leapfrog Top Rural Hospital)
- Generally clean environment
- Effective management of common conditions such as pneumonia
Common complaints
- Quietness in patient rooms at night
- Below-average performance in some patient experience metrics compared to national averages (varies by source/survey period)
- Reports of mixed or inconsistent care quality in non-CMS datasets
In patients' words
"Houlton Regional Hospital was named a Top Rural Hospital nationally by The Leapfrog Group for the second consecutive year [in 2022]."
— Houlton Regional Hospital News Release"Houlton Regional Hospital has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 71% of patients would definitely recommend this hospital."
— Momentary Labs (based on CMS HCAHPS)More clinics in Houlton
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