
Upper Great Lakes Family Health Center
Urgent Care • Houghton, MI
Ratings by platform
- UP Health System / UP Medical Group – Portage | Express Care Houghton (921 W Sharon Ave, Houghton, MI): 4.8/5 (230 reviews)
- Yelp – Express Care (921 W Sharon Ave, Houghton, Michigan) (4 reviews)
What patients say
Patients praise
- Quick service/in-and-out experience
- Friendly staff
- Perceived thorough care and good provider explanations
Common complaints
- Claims of being told to go to the ER or inadequate testing for minor symptoms
- Long waits for results/appointments
- Perception of unprofessional/neglectful care (example from a different urgent care location in the broader region)
In patients' words
"“While on vacation made a pit stop here! The staff is amazing from beginning to end.”"
— LocalityBiz review excerpt for UP Medical Group – Portage | Express Care Houghton"“The staff is amazing… Thank you for the great care!”"
— LocalityBiz review excerpt for UP Medical Group – Portage | Express Care Houghton"“More often than not when I go I’m told to ‘just go to the ER.’… I should not be expected to pay $1,500 for a couple tests…”"
— LocalityBiz review excerpt for UP Medical Group – Portage | Express Care HoughtonMore clinics in Houghton
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Patients praise: Convenient daily hours and locations (Houghton and Calumet) · Access to services like X-rays, lab tests, and telehealth.
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Patients praise: Highly rated orthopedic surgical outcomes and patient experience at local facilities · Strong communication from nursing and medical staff reported in hospital surveys.
Derek Bustos, PT
Patients praise: Compassionate, understanding care · Positive outcomes after surgery/rehabilitation challenges.
MyMichigan Orthopedics & Sports Medicine
Patients praise: High overall satisfaction with orthopedic/sports medicine care · Clinicians/providers described as knowledgeable and caring.
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