Express Care - Acute Illnesses & Injuries
Urgent Care • Houghton, MI
Ratings by platform
- Birdeye: Low ratings reported by some individual reviewers (e.g., 1/5 stars) (70 reviews (referenced on Birdeye))
What patients say
Patients praise
- Convenient daily hours and locations (Houghton and Calumet)
- Access to services like X-rays, lab tests, and telehealth
- Provides care for a wide range of common acute illnesses and injuries
Common complaints
- Patients reporting being turned away or referred to the ER for non-life-threatening issues
- Complaints about staff/receptionist being rude or dismissive
- Frustration regarding wait times and lack of communication about availability
- Negative experiences regarding test result turnaround times
In patients' words
"More often than not when I go I’m told to 'just go to the ER.' I have a cold, I’m not dying; I should not be expected to pay $1,500 for a couple tests to be run... My mother is always admitted for having the same symptoms I do, so it’s not a matter of them not being able to treat me, but that they simply do not want to."
— LocalityBiz/Patient Review"Horribly rude receptionist turned me away from the urgent care, citing they don’t treat abdominal issues. Would not let me talk to the manager, would not let me talk to the provider."
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