UP Health System Express Care
Urgent Care • Houghton, MI
Ratings by platform
- Birdeye: 1/5 (70 reviews)
What patients say
Patients praise
- Convenient daily hours and locations (Houghton and Calumet)
- Access to services like X-rays, lab tests, and telehealth
- Provides care for a wide range of common acute illnesses and injuries
Common complaints
- Patients reporting being turned away or referred to the ER for non-life-threatening issues
- Complaints about staff/receptionist being rude or dismissive
- Frustration regarding wait times and lack of communication about availability
- Negative experiences regarding test result turnaround times
In patients' words
"More often than not when I go I’m told to 'just go to the ER.' I have a cold, I’m not dying; I should not be expected to pay $1,500 for a couple tests to be run... My mother is always admitted for having the same symptoms I do, so it’s not a matter of them not being able to treat me, but that they simply do not want to."
— LocalityBiz/Patient Review"Horribly rude receptionist turned me away from the urgent care, citing they don’t treat abdominal issues. Would not let me talk to the manager, would not let me talk to the provider."
— LocalityBiz/Patient ReviewMore clinics in Houghton
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Patients praise: Quick service/in-and-out experience · Friendly staff.
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Patients praise: Professional and skilled staff in therapy and sports medicine departments · High patient satisfaction with physician and nurse communication in specific departments.
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Patients praise: Strong surgeon/staff skill and care · Comprehensive program structure and after-care support.
Orthopedic Care & Surgery | Upper Peninsula Michigan
Patients praise: Highly rated orthopedic surgical outcomes and patient experience at local facilities · Strong communication from nursing and medical staff reported in hospital surveys.
Derek Bustos, PT
Patients praise: Compassionate, understanding care · Positive outcomes after surgery/rehabilitation challenges.
MyMichigan Orthopedics & Sports Medicine
Patients praise: High overall satisfaction with orthopedic/sports medicine care · Clinicians/providers described as knowledgeable and caring.
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