Medical Imaging Services | UP Health System
Diagnostic Radiology • Houghton, MI
Ratings by platform
- Momentary (based on CMS HCAHPS data): 5/5 stars overall patient satisfaction rating (299 surveys completed)
- Healthgrades: 82% rating of 9 or 10; 80% would recommend (10 ratings)
- MedicalRecords.com: 2.3/5 stars (35 reviews)
What patients say
Patients praise
- high patient satisfaction ratings relative to national averages
- effective and compassionate communication from nursing and medical staff, particularly in imaging and surgical departments
- convenience of having advanced imaging technology close to home
- successful outcomes in diagnostic imaging, notably in cancer screening and early detection
Common complaints
- billing issues, specifically regarding insurance status
- perceived lack of patient privacy in ER settings
- inconsistent communication regarding service availability (e.g., lab hours)
- frustration with being redirected from urgent care to the ER for non-life-threatening issues
In patients' words
"There was virtually no wait time. The staff were pleasant. X-ray went well. The doctor was kind, efficient and knowledgeable."
— Healthgrades user review"I can’t thank the staff enough at UPHS – Portage for their outstanding care... they all made me feel I was their only priority."
— UP Health System patient testimonial (Kim's Story)"More often than not when I go I’m told to 'just go to the ER.' I have a cold, I’m not dying; I should not be expected to pay $1,500 for a couple tests."
— Local review of UP Medical Group-Portage (Houghton)More clinics in Houghton
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