Highland Park Hospital - Endeavor Health
Hospital • Highland Park, IL
Ratings by platform
- Illinois Hospital Report Card: 76% recommendation rate (Not explicitly stated (aggregate data))
- Leapfrog Hospital Ratings: 120.00/120.00 points (Leapfrog culture of safety) (Not stated)
- The Leapfrog Group Safety Grade: 'A' Grade (Straight A) (Not stated)
What patients say
Patients praise
- High hospital safety grade ('A')
- Majority of patients would recommend the hospital
- Positive experiences with specific outpatient services like lab work
- Some staff members noted as kind and efficient
Common complaints
- Long wait times in the emergency room
- Poor communication from staff and doctors
- Concerns regarding facility cleanliness
- Negative experiences with mental health care services
- Perceived lack of empathy or professionalism among some staff members
In patients' words
"This hospital is Highly unprofessional. I waited 12 hours in the emergency room just for the room to be dirty. The staff is terrible they are literally no help."
— LocalityBiz Review"Getting labs done on a Saturday at Highland Park Hospital was seamless. Front desk staff were extremely kind and squeezed me in without any issues. Donald, who did my bloodwork, was friendly and the blood draw was painless."
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