Kellogg Cancer Center - NorthShore Hospitals Foundation
Cancer Center • Highland Park, IL
Ratings by platform
- Birdeye (Aggregate): 5.0/5.0 (Aggregate across multiple platforms) (42 reviews (Center-wide))
- WebMD: 5.0/5.0 (32 ratings (Specific to Dr. Matthew Adess))
- Vitals: 4.7/5.0 (Multiple ratings (Specific to Dr. Matthew Adess))
What patients say
Patients praise
- Highly regarded, knowledgeable, and compassionate medical staff and oncologists
- Patients feel supported and well-cared for during difficult diagnoses
- Efficient and streamlined clinical experiences for many patients
- Effective bedside manner and willingness to answer patient questions
Common complaints
- Difficulty reaching staff by phone and long wait times for appointments
- Administrative and billing issues, including unexpected charges and coordination problems
- Concerns regarding cleanliness and building maintenance at hospital facilities
- Inconsistent communication between departments and call centers leading to patient frustration
In patients' words
"They gave me hope with a pretty scary Stage IV diagnosis. 2.5 years later, I'm still here. Knowledgeable, respectful, encouraging, supportive."
— Birdeye Review"Dr. Adess was supportive, knowledgeable, attentive, available and helpful thru a very terrifying and trying time. I recommend him highly."
— Vitals Review for Dr. Matthew Adess"Worst healthcare system. No one answers the phone. Offices randomly close or fail to open with no notice. Horrendous wait times..."
— BBB Consumer ComplaintMore clinics in Highland Park
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Patients praise: compassionate, respectful, and attentive medical care from doctors and nurses · knowledgeable oncology staff who take time to explain conditions and treatments.
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