Fertility Centers of Illinois | IVF Treatment | Fertility Testing ...
Fertility and Reproductive Medicine • Highland Park, IL
Ratings by platform
- FertilityIQ / Blooming Eve: 3.9/5 (509 (across network clinics))
What patients say
Patients praise
- Some patients highly praise specific doctors for their compassion and personal care
- Success stories leading to pregnancy and family building
- Some reports of professional, efficient, and well-maintained facility experiences
- Supportive and caring staff reported by several patients
Common complaints
- Poor customer service and communication difficulties
- Difficulty scheduling appointments and using the patient portal
- Feeling like a "number" rather than a patient; lack of empathy from some staff
- Disjointed experience across different locations
- Specific complaints regarding individual nurses and administrative staff professionalism
In patients' words
"Working with FCI has only elevated my stress levels. It is a very poorly run clinic when it comes to customer service. The patient portal is a nightmare to use."
— FertilityIQ user review"I had a horrible encounter with the nurse... she had a combative and aggressive attitude from the start of the conversation. I would not recommend this clinic due to it's lack of professionalism and empathy."
— Fertility-clinics-near-me.com user review"Dr. Hirshfeld-Cytron encouraged us to not surrender on our dreams of having a family... She made us feel that we are loved and deeply cared for. We never felt that we were just a number."
— FCI official patient success storyMore clinics in Highland Park
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