Infectious Disease - Hershey
Infectious Diseases • Hershey, PA
Ratings by platform
- WebMD/Penn State Health Provider Profiles: 5.0 out of 5 (based on 6-80 ratings for specific doctors) (6-80 ratings (for specific providers))
- U.S. News & World Report (Hospital-wide): 91% recommendation rate (Not explicitly stated (hospital-wide))
- Birdeye (Hospital-wide): Not explicitly stated (aggregated) (1,952 reviews (hospital-wide))
What patients say
Patients praise
- providers praised for thorough explanations, respectful communication, and genuine care
- high patient satisfaction scores for specific specialists (e.g., 5.0/5.0 for some ID doctors)
- effective, organized home recovery programs for ongoing infection treatment
- high institutional recommendation rate (91% willing to recommend the hospital)
Common complaints
- concerns regarding follow-up care and attention from some individual providers
- reports of long wait times for appointments and in the emergency department
- general complaints about hospital billing, fees, and administrative processes
- criticism of perceived focus on financial gain over patient well-being by some reviewers
In patients' words
"Dr. Bai ... genuinely cared about my overall health as opposed to just the condition of my wound... treated like I was a person, not just a patient."
— WebMD Patient Review"This place is only in business to make money & they DON'T CARE about the patients health. You spend more time in the waiting room then you do with the dr."
— Birdeye Patient Review (Hospital-wide)"I got the exact same thing that I was getting in the hospital. ... They were so organized, and they had everything right down... It took away a ton of stress for me."
— Contessa Health Case StudyMore clinics in Hershey
Division of Infectious Diseases and Epidemiology
Patients praise: Thorough, clear explanations of treatment plans · Providers who treat patients with respect as educated individuals.
Infectious Disease Doctors in Hershey, PA ...
Patients praise: providers are frequently praised for being thorough and detailed in explanations · patients often feel heard, respected, and treated as individuals.
Physical Therapy Hershey PA - Madden & Gilbert PT
Patients praise: Knowledgeable and professional staff · Compassionate and caring environment.
Kidney Disease
Patients praise: Individual nephrologists often receive high patient satisfaction ratings (e.g., 4.5–5.0 stars) for bedside manner, knowledge, and listening skills · Patients appreciate doctors who provide thorough explanations, follow-up, and genuine concern for their well-being.
Division of Nephrology | Penn State College of Medicine
Patients praise: Physicians are frequently praised for their thorough explanations of conditions and treatments. · Patients commonly report that providers listen well and answer questions effectively..
Family Medicine
Patients praise: Compassionate, thorough, and attentive care · Strong listening skills and patient-centered communication.
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