Division of Infectious Diseases and Epidemiology
Infectious Diseases • Hershey, PA
Ratings by platform
- Penn State Health / Birdeye: 4.7 - 4.8 out of 5 (Penn State Health Infectious Disease locations) (1,952 (overall hospital reviews))
What patients say
Patients praise
- Thorough, clear explanations of treatment plans
- Providers who treat patients with respect as educated individuals
- Compassionate, patient-centered approach to care
Common complaints
- Long wait times for appointments and in waiting rooms
- Concerns regarding lack of follow-up care from some providers
- General complaints regarding hospital administrative practices and perceived focus on billing over patient care
In patients' words
"Dr. Bai explained everything to my like I was an educated adult. She answered all my questions and genuinely cared how I was feeling. Dr. Bai treated like I was a person, not just a patient."
— WebMD patient review for Dr. Poonam Bai"Second visit & I’m Still sitting in the little room waiting for a Dr. over 1 hour and 20 min. After my appt time! Ridiculous. Nobody has checked or apologized."
— Birdeye review for Penn State Health Milton S. Hershey Medical CenterMore clinics in Hershey
Infectious Disease Doctors in Hershey, PA ...
Patients praise: providers are frequently praised for being thorough and detailed in explanations · patients often feel heard, respected, and treated as individuals.
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Patients praise: Knowledgeable and professional staff · Compassionate and caring environment.
Kidney Disease
Patients praise: Individual nephrologists often receive high patient satisfaction ratings (e.g., 4.5–5.0 stars) for bedside manner, knowledge, and listening skills · Patients appreciate doctors who provide thorough explanations, follow-up, and genuine concern for their well-being.
Division of Nephrology | Penn State College of Medicine
Patients praise: Physicians are frequently praised for their thorough explanations of conditions and treatments. · Patients commonly report that providers listen well and answer questions effectively..
Family Medicine
Patients praise: Compassionate, thorough, and attentive care · Strong listening skills and patient-centered communication.
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