Deaconess Henderson Surgical Services
Surgical Services • Henderson, KY
Ratings by platform
- US News & World Report: 3 out of 5 (not explicitly stated total, but referenced as patient experience score)
- Healthgrades: 62% (not explicitly stated total, but referenced as patient experience rating)
- Leapfrog Group (Outpatient Surgery): 81% Top Box Score for facility overall rating (not explicitly stated total, but referenced as outpatient surgical survey data)
What patients say
Patients praise
- high patient satisfaction scores for facilities and staff in outpatient settings
- favorable ratings for informed consent and health care equity
Common complaints
- concerns regarding billing practices and potential unnecessary visits
- perceived poor communication between staff and patients/families
- complaints about doctor availability and responsiveness
- frustration with quality of care and follow-up procedures
In patients' words
"I feel they are pumping and billing Medicare for unnecessary visits at the time, expense and pain of their patients."
— Yelp user review"There was no communication between the hospital and the family regarding billing issues... Doctors constantly unavailable, care management not returning calls."
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