Deaconess Henderson Hospital - Medical Office Building 2
Primary Care • Henderson, KY
Ratings by platform
- Deaconess Official Site (for specific providers): 4.9 out of 5 (146 ratings)
- Healthgrades: 60% of patients gave a top rating (9 or 10) (N/A)
- US News & World Report: 86% willingness to recommend (N/A)
What patients say
Patients praise
- Many patients praise individual doctors and staff members for being kind and helpful
- Some patients report receiving excellent care for major medical conditions
- High ratings for individual providers (e.g., 4.9/5 for specific APRNs)
- Significant portion of patients express willingness to recommend the hospital
Common complaints
- Concerns regarding communication with families and staff responsiveness
- Reports of doctors being perceived as unavailable or unresponsive
- Negative experiences with ER care in some instances
- Perceptions of poor quality care compared to facilities in larger cities
In patients' words
"Went to ER January 31st with several life threatening conditions. I received the best care from the best doctors and staff. They have even checked to see if I was doing okay before my follow up appointments."
— Loc8NearMe user review"There was no communication between the hospital and the family regarding billing issues. The nurses decided to communicate with a diagnosed dementia patient all details of transport as opposed to the family members who care for her. Dodging calls, not answering questions."
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