General Surgery | St. Peter's Health
General Surgery • Helena, MT
Ratings by platform
- U.S. News & World Report: 3 out of 5 stars overall patient experience (Not explicitly provided as a single count for the whole hospital, but listed as having multiple ratings in key categories)
- Yelp: Variable/Low (implied by context of negative complaints) (44 reviews)
- Birdeye: 4.1 out of 5 stars (9 reviews)
- Vitals: 4.3 out of 5 stars (3 reviews)
- St. Peter's Health (Press Ganey): 4.9 out of 5 stars (186 ratings)
What patients say
Patients praise
- Individual providers, such as general surgeons, often receive high patient ratings (e.g., 4.9/5)
- Appreciation for friendly, attentive, and caring staff in specific departments like the laboratory
- Positive feedback on doctor bedside manner and communication skills in general surgery contexts
Common complaints
- Systemic failures in reporting and investigating patient abuse allegations
- Difficulties with phone access and appointment scheduling systems
- Lack of follow-through and poor communication by administrative staff and some medical assistants
- Limited availability of information on the hospital website
- Frustration with after-hours communication and follow-up on messages left for providers
In patients' words
"The major health facility in Helena, St. Peter's Health, is profoundly user unfriendly for outpatient care. Large obstacles to satisfactory care are the phone access and the lack of information on the SPH website."
— Helena Independent Record Opinion Piece"Investigators said the lack of official documentation of the complaints against the male nurse was part of a systemic failure in how St. Peter’s handled multiple reports of sexual abuse by two staff members in 2023 and 2024."
— Montana Free Press"I am a frequent flyer at the St Peters Health Lab and I love love love the folks who work there. I can't say enough about how friendly they are - how I am a person not just a number to them."
— Birdeye ReviewMore clinics in Helena
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