Primary Care Family Medicine | Hartford HealthCare | CT
Primary Care • Hartford, CT
Ratings by platform
- Yelp (Hartford HealthCare Medical Group): 1.7 out of 5 stars (141 reviews)
- Birdeye (Family Practice, Avon, CT): 2.5 out of 5 stars (62 reviews)
- Birdeye (Primary Care, Monroe, CT): 2.1 out of 5 stars (8 reviews (on Birdeye))
- Yelp (Hartford Hospital): 2.4 out of 5 stars (123 reviews)
- Birdeye (Urgent Care locations): 4.5-4.6 out of 5 stars (1,000+ reviews each)
What patients say
Patients praise
- Competent and professional doctors in specific instances
- Helpful and efficient staff in certain urgent care and hospital settings
- Timely diagnosis and effective care in specific cases
Common complaints
- Poor communication and unresponsiveness (e.g., long delays in returning calls)
- Rude or unprofessional office staff
- Perception of corporate policy over patient needs
- Dismissive bedside manner from some providers
In patients' words
"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."
— Yelp user review"The staff at this address, regardless of what doctor i am seeing, have been professional and caring. The doctors have been wonderful, specifically Drs Sapenfield and Dr Duckworth."
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