Charter Oak Health Center: Home Charter Oak
Primary Care • Hartford, CT
Ratings by platform
- Google/Birdeye aggregations: 3.2 out of 5 stars (~260-292 reviews (across platforms))
What patients say
Patients praise
- Convenience of having multiple health needs met in one location
- Some patients report positive experiences with specific doctors and office staff
- Facility is described by some as clean and professional
- Good location and parking access reported by some patients
Common complaints
- Difficulty reaching the facility by phone
- Long wait times for appointments and registration
- Concerns regarding staff professionalism and rudeness
- Frustration with administrative processes, such as record-keeping and appointment scheduling
- Perceived lack of attentive or high-quality medical care
In patients' words
"For a long time now, I and many other patients have been unable to reach this facility by phone. Calls repeatedly go unanswered, and there is no reliable way to speak to a staff member..."
— Patient review aggregated on ClinicsForFree.com"The building is nice however the internal medicine unit is VERY, VERY SAD. THE RIGHT HAND NEVER KNOWS WHAT THE LEFT HAND IS DOING..."
— Patient review aggregated on Birdeye"Dr. Singh and all the staff have been so amazing through this entire process..."
— Patient review on Yelp/MapQuestMore clinics in Hartford
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