Urgent Care, Telehealth, & Walk-In Clinic | Patient First Hampton
Urgent Care • Hampton, VA
Ratings by platform
- Birdeye: 4.2/5 stars (1,581 reviews)
- Solv: 2.4/5 stars (7 reviews)
- Yahoo Local: 2.5/5 stars (64 reviews)
What patients say
Patients praise
- some staff are friendly, sweet, and caring
- efficient care in certain instances, with quick in-and-out times reported by some patients
- thorough examinations by some providers reported by some patients
Common complaints
- rude, unprofessional, or dismissive staff behavior, especially at reception
- long wait times and slow service flow
- billing disputes, including confusion over insurance coverage and unexpected or high costs
- perceived lack of thorough medical examinations or poor quality of care
- difficulties with the check-in process/system
In patients' words
"I’ve never had a medical professional treat me as rudely and disrespectfully as the receptionist... there was some confusion on insurance information... causing a terrible and rude attitude."
— Birdeye review"I was abandoned that everything is going on to get money from the patients. If you stepped in the building you have to pay at least $ 130.00, even no practitioner see you."
— Solv review"Receptionist Was Very Warm And Friendly..She Made It Feel Like A Safe Space And Very Emphatic Even As I Was Leaving After Treatment..Awesome Staff Very Sweet Caring Physician As Well."
— Yahoo Local review"I had a bad experience here back in July and I wasn't going to say anything until I just now received a bill for $208 for the awful visit."
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