Mental Health Care | VA Hampton Health Care | Veterans Affairs
Mental Health • Hampton, VA
Ratings by platform
- CMS HCAHPS / Momentary Labs: 4 out of 5 stars (164 patients (CMS HCAHPS surveys))
- MedicalRecords.com: 2.7 out of 5 stars (271 reviews)
- Yelp: Average rating of 3 (anecdotal)
What patients say
Patients praise
- Strong performance in nurse communication compared to national averages
- Effective doctor communication noted by many patients
- Quiet hospital environment reported by a majority of patients
- Availability of programs like My Healthy Vet and Supportive Employment assistance
- Some patients report friendly and professional clinical staff interactions
Common complaints
- Challenges with provider communication and appointment scheduling
- Reports of rude or inattentive nursing staff
- Patients feeling rushed during consultations
- Concerns about medical follow-up and diagnostic communication
- Patient satisfaction scores lower than national Veterans Health Administration averages in some inspections
- Parking difficulties
In patients' words
"The nurses were rude and inattentive. I was basically told I’m the youngest person in the hospital so my needs come last. ... The doctors the majority interns talk at you and not to you."
— Patient review on MedicalRecords.com"The hospital's top strength is nurse communication, with 85% of patients reporting that nurses always communicated well, surpassing the national average of 78.6%."
— Momentary Labs analysis of CMS HCAHPS dataMore clinics in Hampton
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