Urgent Care Services - Hamilton - Community Memorial Hospital
Urgent Care • Hamilton, NY
Ratings by platform
- Birdeye: 3.2/5 stars (103 reviews)
- Momentary (based on CMS HCAHPS): 4/5 stars (224 patients)
- US News & World Report: 92% willingness to recommend (N/A)
What patients say
Patients praise
- Friendly, knowledgeable, and accommodating clinical staff for inpatient and surgical services
- Effective care for specific medical issues like asthma attacks
- High patient recommendation rates based on formal surveys
- Clean environment and effective nurse communication
Common complaints
- Long wait times for information, billing, and services
- Negative experiences within the Emergency Department, including perceived staff unfriendliness and delays in care
- Difficulties in accessing records or communicating with administrative staff
In patients' words
"The care in ER and hospital is good, but trying to get someone on the phone for info, billing, sitting dates to see doctors etc. is horrible."
— Birdeye Review"Every doctor and nurse was really nice, came in with a bad asthma attack, they knew what to do and helped me very quickly."
— Birdeye/Google Review"The hospital's top strength is nurse communication, with 86.0% of patients noting effective communication from nurses, which exceeds the national average of 78.6%."
— Momentary Labs analysis of CMS HCAHPS dataMore clinics in Hamilton
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