ID Care
Infectious Disease • Hamilton, NY
Ratings by platform
- Promallu/Aggregated Data: 4.8/5 (51 reviews)
What patients say
Patients praise
- Compassionate, professional, and knowledgeable physicians, particularly Dr. Anamika Patel and Dr. Suja Mathai
- Friendly, helpful, and welcoming office staff
- Thorough and clear explanations during patient visits
- Effective patient care and accurate diagnoses
- Comfortable and supportive office environment
Common complaints
- Occasional administrative or billing concerns, including issues with communication about bills and accounts being sent to collections
- Some reports of difficulty reaching the office by phone or issues with appointment cancellations during inclement weather
In patients' words
"They make such a wonderful team. Both of them are consistently professional, knowledgeable, and genuinely friendly. No matter how many questions I have or concerns I bring up, they always take the time to listen carefully and provide clear, thoughtful answers. I never feel rushed, and I always leave feeling reassured and well cared for."
— Patient review for Dr. Patel and her nurse, Jess"Dr. Mathai is someone who cares for your well-being. She spends time in explaining things to me and is spot on with her diagnosis. She is very friendly and personable. I would highly recommend her to anyone who needs infectious disease care."
— Patient review for Dr. Suja Mathai"I received a bill from the office... that my account [was] going to collections... I understand that every provider has their own [billing policies]... I believe patients deserve to have their [rights] respected during the process."
— Patient account of billing concern at ID Care HamiltonMore clinics in Hamilton
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