General Surgery - Hamilton - Community Memorial Hospital
Surgery • Hamilton, NY
Ratings by platform
- Birdeye: 3.2 out of 5 stars (103 reviews)
- Momentary Labs (based on CMS HCAHPS data): 4 out of 5 stars (224 completed patient surveys)
What patients say
Patients praise
- Generally friendly, compassionate, and knowledgeable nursing and support staff
- High patient recommendation rates (approx. 82-92%)
- Clean and well-maintained environment
- Effective care in specific instances of urgent medical need
Common complaints
- Long wait times, particularly in the Emergency Department
- Difficulties reaching departments (e.g., billing) by phone
- Concerns regarding patient communication and record management
- Isolated negative experiences with specific procedures or surgical outcomes
In patients' words
"If you actually have to get a surgery here look further into those reviews. The nursing team was absolutely fabulous. I feel blessed to have been there."
— Birdeye review"Every doctor and nurse was really nice, came in with a bad asthma attack, they knew what to do and helped me very quickly."
— Birdeye review (Emergency Room)"The visiting PA and the nurses were incredibly kind. But when I needed to verify my records, I was argued with and then hung up on."
— Birdeye review (Emergency Room)More clinics in Hamilton
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