[PDF] New Jersey Trauma Centers - NJ.gov
Trauma Center • Hackensack, NJ
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (3,712 patient surveys)
- MedicalRecords.com: 4.2 out of 5 (2,104 reviews)
- Healthgrades / US News Health: 74% patient experience rating / 88% willingness to recommend (N/A)
What patients say
Patients praise
- attentive nursing care
- professional and skilled surgical teams
- effective doctor-patient communication
- smooth outpatient surgical experiences
Common complaints
- long wait times in the emergency room
- misdiagnosis concerns
- staff responsiveness issues
- noise levels at night
- cleanliness concerns
In patients' words
"The nurses and aides were most attentive following my serious bilateral quad tendon surgery. They were patient and always willing to insure I had everything I needed to be as comfortable as possible."
— MedicalRecords.com Review"My dad has been to Hackensack hospital over 10 times and we have never ever waited to get him into a room under 16 hours. EVER! Always waited in the dam emergency room in the halls like an animal for 16+ hours."
— HospitalStats.org Patient StoryMore clinics in Hackensack
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