Hackensack University Medical Center - Trauma Survivors Network
Trauma Center • Hackensack, NJ
Ratings by platform
- RateMDs: 4.5/5 (204 reviews)
- RateMDs: 2.6/5 (3 reviews)
- The Leapfrog Group: 89% overall rating (N/A)
- U.S. News & World Report: 88% willingness to recommend (N/A)
What patients say
Patients praise
- High patient willingness to recommend the hospital
- Generally positive experiences with medical staff communication and care quality
- Fast check-in experiences reported by some patients
- Comprehensive support programs like the Trauma Survivors Network available to patients
Common complaints
- Long wait times in the emergency department
- Billing and insurance-related issues
- Perceived lack of responsiveness from staff in some cases
- Environment concerns such as noise at night and cleanliness
In patients' words
"My dad has been to Hackensack hospital over 10 times and we have never ever waited to get him into a room under 16 hours. EVER! Always waited in the dam emergency room in the halls like an animal for 16+ hours."
— Patient Story via HospitalStats.org"The check-in process was fast. Doctors and nurses were on duty. Both times she got treated within an hour. The place is beautiful. The staff is friendly and ..."
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